Refund policy

SILIVOW™ RETURN & REFUND POLICY

We hope you love your SILIVOW ring. If for any reason it isn’t right for you, you may request a return within 14 days of delivery by contacting us.

RETURNS

To be eligible for a return, your ring must be unworn, unused, undamaged, and returned in its original condition and packaging.

All items included with your order, including any additional silicone bands, must be returned together.

Please contact us before sending your order back. Returns sent without prior authorization may not be accepted.

A BETTER FIT, BUILT IN.

Every SILIVOW ring includes additional silicone bands in nearby sizes to help you find a more comfortable fit at home.

If your selected size doesn’t feel quite right, we recommend trying the included nearby-size bands before requesting a return.

RETURN SHIPPING

For returns unrelated to a defect, damage, or an incorrect item, customers are responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue.

Once confirmed, we will work with you to provide an appropriate replacement, repair, or refund.

ORDER CHANGES, CANCELLATIONS & PERSONALIZED ITEMS

SILIVOW rings are made to order. If you need to change or cancel your order, please contact us as soon as possible. Once production has begun, changes or cancellations may not be possible.

Personalized, engraved, or specially modified items are final sale unless they arrive damaged, defective, or incorrect.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Items that are worn, damaged, incomplete, or missing included components may not be eligible for a full refund.

CONTACT US

For return or refund questions, please contact us at:

support@silivow.com

This policy does not affect any rights you may have under applicable consumer protection laws.